Refund policy

Return Window: 

Our valued customers can return eligible products within 15 days from the date of delivery.

Eligible Conditions for Return:

  1. A wrong product has been delivered.

  2. A damaged product has been delivered.

Refund Criteria:

To refund the amount to the customer, the returned product must meet the following conditions:

  1. The product must not be opened or used.

  2. The box must not be opened or damaged (except when the customer reports the same issue as the reason for return).

General Conditions:

  • "Cash on Delivery" fees are non-refundable.

  • Shipping fees will be refunded only if the returned product constituted the entire order.

  • Discount code amounts will not be refunded; only the actual amount paid by the customer will be refunded in full.

  • Return requests will not be valid after 15 days from the date of delivery.

  • After receiving the product, our "After Sales" team will require 3 working days to process the return request and issue a refund.

  • Refund will be directly to the customer’s card or bank account.

  • Refunds for payments made through Tabby or Tamara will be credited to the respective provider's account.

Accepted Payment Methods:

  1. All major credit and debit cards are accepted.

  2. Cash on Delivery is available only within the UAE.

  3. Shop now & pay later options are facilitated through Tabby or Tamara.

What is Shop now & pay later by (Tabby & Tamara):

Tabby and Tamara offer a convenient payment solution that allows users to split their purchases into four interest-free payments, both online and in-store. With Tabby and Tamara customers can shop for what they love and spread out their payments without incurring extra fees or interest charges.

Key Features:

  1. Interest-Free Payments: Users can split their purchases into four equal payments with no interest or additional fees.

  2. Flexible Payment Options: users can link any debit or credit card for instant approval, making the payment process seamless.

  3. Convenient Checkout: Customers can choose Tabby or Tamara as their payment option at checkout, regardless of whether they are shopping with their favorite brands or discovering new ones.

  4. Split Payment Structure: When users choose to split their payments, the first payment is collected when the order ships, while the remaining three payments are collected monthly thereafter.

  5. Responsible Spending: Tabby and Tamara emphasize responsible spending by sending regular reminders before due payments to help users avoid missing them.

  6. Payment Management: In the event of a missed payment, Tabby and Tamara temporarily suspends the user's ability to make further purchases until the outstanding dues are paid.

Conclusion: Tabby and Tamara provide a hassle-free payment solution that prioritizes user convenience and responsible spending. With its interest-free instalment options and broad brand partnerships.